Tim OttenIT Services & SupportManaged Support
Day-to-day support for users, computers and business IT systems, available as ad-hoc technical work or ongoing managed support.
Independent IT consultancy · Stockport
IT support for
businesses and homes
Reliable IT, cloud, networking and computer support for small businesses and home users.
01 / Business
Managed IT for Small Businesses
Practical, responsive IT support covering your users, computers, servers, Microsoft 365, networks, security and cloud services.
Microsoft 365 & Cloud
Microsoft 365, Azure, Entra ID, email, identity, cloud services and administration.
Networks & Wi-Fi
Business networks, routing, switching, wireless networking, firewalls, VPNs and connectivity.
Servers & Infrastructure
Windows and Linux servers, Active Directory, virtualisation, storage, backup, workstation and server hardware.
Cyber Security
Endpoint security, account protection, patching, firewalls, network segmentation and practical security improvements.
Projects & Upgrades
System migrations, new infrastructure, structured networking, network upgrades, office moves and IT projects.
Business pricing
Support shaped around your organisation
Managed IT services are tailored to the size, systems and requirements of each organisation. Please contact me to discuss your requirements and receive a quotation.
02 / Home
Computer & Network Support for Home Users
Clear, practical help with everyday technology. Support is available for Windows, macOS and Linux computers.
Computer Problems
PC and Mac troubleshooting, repairs, upgrades and general support.
Wi-Fi & Home Networks
Wi-Fi problems, broadband, routers, wired networking and better coverage around the home.
New Computers & Setup
New computer setup, upgrades, data transfer, printers and peripherals.
Security & Malware
Malware removal, security checks, account protection and practical security advice.
Email & Software
Email configuration, software problems, operating systems and everyday computer issues.
Remote Support
Problems can often be diagnosed or resolved remotely where appropriate.
03 / Pricing
Home Support Pricing
Straightforward domestic charges with no call-out fee.
First hourOn-site domestic support
£75
Further timeCharged after the first hour
£50 per hour
Two-hour visitExample total
£125
Phone supportFirst and subsequent hours
£50 per hour
These prices apply to domestic/home support. Business and managed IT services are quoted separately. Please contact me to discuss your requirements.
04 / About
Independent, experienced IT support
Tim Otten provides independent IT support for businesses and home users, with broad experience across computers, networking, servers, cloud services and IT infrastructure.
Professional experience includes user support, field work, consultancy and work with large corporate networks, retailers and ecommerce businesses.
Credentials
- Microsoft MCP, MCTS and MCITP: Enterprise Administrator
- Cisco Certified Network Associate (CCNA)
- Edexcel network, operating system and server qualifications
- OCR ICT Systems Support
- OCN PC Connectivity
Local support
Based in Stockport
On-site support is available within approximately 20 miles of Stockport. Remote support is available where appropriate.
Start a conversation
Tell me what you need help with.
Whether you need ongoing IT support for your organisation or help with a computer at home, send a brief outline and I’ll get back to you.